In the last Public Account, President Gabriel Boric announced this bill, whose main objective is to strengthen the powers of SERNAC to sanction companies that violate the law and do not respect the rights of consumers in individual consumer relationships.

SERNAC may impose sanctions and corrective measures, such as the cessation of offending conduct and the restitution of undue charges. In addition, it seeks to streamline the claims management process and apply fines to companies that do not resolve problems in a timely manner.

The sanctioning procedure can be initiated by SERNAC or by complaints from consumers, guaranteeing compliance with the law and protecting consumers.

He reviews more about the bill and its processing in the following links:

https://www.sernac.cl/portal/604/w3-propertyname-788.html

https://www.camara.cl/legislacion/ProyectosDeLey/tramitacion.aspx?prmID=16826&prmBOLETIN=16271-03